Emergency Assistance
Helping Our Neighbors in Crisis.
MACAA’s Emergency Assistance Program (EAP) was established to assist families and individuals in crisis. We offer financial assistance to residents of Fluvanna, Louisa and Nelson Counties who are in need due to an unexpected hardship or crisis. We are currently focusing our efforts on those who need temporary help paying utility bills (electric, water/sewer, and gas). EAP does not currently cover rental/mortgage, internet, phone, gasoline or offer any other financial assistance for material goods. To receive emergency assistance with utility payments, applicants for services must be experiencing a crisis beyond their control. Assistance is provided on a first come first serve basis after all documentation has been received.
Required documentation includes:
Photo identification card
Social Security numbers for all household members
Proof of crisis (bills, etc.)
Proof of income (pay stubs for the last 4-week period, statement from employer, or income tax statements)
Additional documents may be required depending upon the situation
Our assistance is designed to be a temporary measure only. Caseworkers assist each client to connect them with resources that can provide more permanent help. EAP has been possible through the generosity of our community partners including local county governments, Dominion, the Fluvanna Christian Service Society and other faith-based partners, and donors.
How to Apply
Applications should be submitted in our 24/7 Client Kiosk. This portal is convenient, easy to navigate, and allows applicants to monitor their application and approval status virtually. Applications will not be reviewed until all items are complete and required documents are submitted.
Our team is ready to assist you with completing your application. If you do not have internet service or there are other barriers preventing you from submitting your application in the client kiosk, please contact us or visit us during EAP walk-in hours at our Charlottesville office or Fluvanna Food Pantry.
Contact Us
Phone: (434) 987-2408
Email: emergencyassistance@macaa.org
Walk-in hours: Tues/Weds/Thurs from 10:30am-1:30pm at our Cville office (1025 Park St, Charlottesville, VA) or Fluvanna Food Pantry (8878 James Madison Hwy, Fork Union, VA)